We were looking for a bus for a family of 8 for our holiday trip and I was reluctant to use one of the inflexible and impersonal big firms again, having done so before. Came across Bells Buses by pure chance. and to me they are the perfect example of why we should support independent businesses over the faceless international giants: Bells came in cheaper, delivered and collected the bus, there was always someone friendly to speak to (not some “chatbot” or call centre overseas); they generously upgraded me to the newest bus when purchased (I did not ask or know about it) and were completely flexible when our plans kept changing up to the last minute..hands-down winner on every count. Would not hesitate to recommend and use again. (October 2018)